You have the right to cancel the order or Contract at any time but before the end of 14 days of placing the order or 7 days after you receive the delivery of the order. Only applicable for if you have changed your mind or unhappy with your unused /un-corked purchase, You must contact us in writing via our email info@agcaravela.co.uk and provide us with order details like the order number, date of purchase or any relevant information to confirm the order and transaction (telephone calls will be redirected to a written confirmation).
If you have received the order it will be your responsibility to return the product/s to us without any damage. You will first need to inform us in writing within 7days of delivery as we will need to provide you a returns advice so that our warehouse are aware of the return. The costs of shipping will be paid by you and upon receipt and confirmation at our warehouse we will refund or re-credit you any or all money excluding the costs of initial delivery or any damage/s to the order.
If you decide to cancel your order and inform us of your decision prior to delivery or during the initial attempts by the Shipping operator we will instruct the Shipping operator to return the order to our warehouses. However, costs of shipping and returns will be deducted before we refund or re-credit you the costs of the product/s. Costs of returns will include a fee of £5 which includes returns shipping and other administration charges that we will have to bear at our warehouse.
Need help?
Contact us at info@agcaravela.co.uk or alternatively call us on +44 742 443 6895 for questions related to refunds and returns.